ViralKit Incident Report - Aug. 7, 2024

What happened

A spammer created a series of new accounts using a 3rd party email list they acquired elsewhere. They replaced the signup username field with an offensive message. Each recipient from their email list received an email in the following format: Hello [offensive_message], ... (instead of the their actual username) There was absolutely no breach of any data and we are - and always have been - fully secured. The situation has since been fully resolved.

How we responded

We immediately took action to resolve the issue (within an hour to be precise). First, we patched the issue so this can never happen again. Then, we sent a follow-up email to everyone affected and instructed them to ignore the phishing email, not respond to it, and not click on any links within it.

What you should do

Ignore the unauthorized email you received on August 7th, 2024. Do not click on any links or reply to the email.

Thank you for your understanding. Please don't hesitate to reach out if you have any questions or concerns!